Return & Refund

1. Policy Overview
   elegantpetwardrobe.com is committed to providing customers with high-quality pet apparel products. If you are not satisfied with your purchase, you may request a return or exchange in accordance with this Return and Exchange Policy.
2. Return Eligibility
   To be eligible for a return, the following conditions must be met:
   Return requests must be submitted within 14 days of receiving the item(s).
   Items must remain unused, unworn, and unwashed.
   All original packaging, tags, and accessories must be intact.
   Items must not show any signs of artificial damage or contamination.
3. Non-Returnable Items
   The following types of items are not eligible for return or exchange:
   Items that have been used, washed, or artificially damaged.
   Orders that have exceeded the 14-day return window.
   Items explicitly marked as “Final Sale.”
4. Return Process
   To request a return, please follow these steps:
   First, please contact our Customer Service Team and provide your order number along with the reason for the return.
   Once your request has been approved by Customer Service, you will be issued a Return Merchandise Authorization (RMA) number and a return shipping address.
   Next, please carefully package the item(s) and ship them back to the designated address, ensuring that the package is trackable.
   Once we receive and inspect the returned item(s) to verify they meet the eligibility criteria, we will initiate the refund process.
5. Refund Details
   Refunds are processed after the returned items have been verified; this typically takes 5 to 10 business days to complete.
   Refunds will be issued to the original payment method used for the purchase (e.g., credit card or other payment channels).
   Please note: Original shipping charges (if applicable) are non-refundable, unless the return is due to a product quality issue or an error on our part (e.g., shipping the wrong item).
6. Exchange Policy
   If you need to exchange an item for a different size or product, you may request an exchange.
   Exchanges are subject to the same basic conditions as returns—specifically, the item must be unused and in its original packaging.
   Exchange availability depends on current stock levels; if the requested item is out of stock, we will offer a refund or an alternative solution.
7. Damaged or Incorrect Items
   Please contact us immediately if you receive an item under any of the following circumstances:
   The item was damaged during transit.
   You received the wrong item or the wrong size.
   The item has obvious quality defects.
   Upon verification, we will provide a free replacement or a full refund, and we will cover the associated shipping costs. 8. Return Shipping Costs
   Unless the reason for the return is our responsibility (such as shipping the wrong item or a product quality issue), the return shipping costs shall be borne by the customer.
   We recommend using a trackable shipping method to return items to ensure their safe delivery back to us.
8. Contact Us
   If you have any questions regarding returns or exchanges, please contact our Customer Service Team:
   Company Name: ELEGANT PET WARDROBE LLC
   Company Address: 121 MEADOW RD APT 24, KEENE, NH 03431
   Email: [email protected]
   Phone:

Thank you for your understanding and support; we are dedicated to providing your pets with a comfortable and stylish dressing experience.